Last updated: 25 November 2025
1. Who we are
This website is operated by London Horizons Limited (03422748), trading as “Hatch Print” (“Hatch Print”, “we”, “us”, “our”).
Registered office/trading address:
Hatch Print
138 London Rd
Westcliff-on-Sea
Southend-on-Sea
SS1 1PQ
United Kingdom
Email: hello@hatchprint.co.uk
Telephone: 01702 311631
For UK data protection law (including the UK GDPR), we are the data controller of the personal data we collect about you through this website and in connection with our services.
We are committed to protecting your privacy. We do not sell, rent or trade your personal information to other companies for their own marketing purposes.
2. Personal data we collect
We may collect and process the following categories of personal data:
Information you provide to us
- Name
- Contact details (email address, phone number, billing and delivery address)
- Company name and role (if applicable)
- Order details and transaction history
- Personalisation data for products (e.g. names, messages, images, artwork, or designs you upload) is used solely for the purpose of fulfilling your order.
- Account registration details (username, password – stored securely)
- Enquiries, complaints and support requests
- Newsletter sign-ups and marketing preferences
Information we collect automatically
When you visit our website, we may automatically collect:
- IP address and approximate location
- Browser type, device type and operating system
- Pages visited, time spent on pages, navigation paths, and click data
- Referring website or campaign
- Cookie identifiers and similar technologies (see Cookie Policy)
We only collect the data we need for the purposes outlined in this policy.
3. How we use your personal data and legal bases
We use your personal data for the following purposes and legal bases:
To provide our products and services (performance of a contract)
- Processing and fulfilling your orders
- Personalising products according to your instructions
- Arranging and tracking delivery
- Managing your account and order history
To communicate with you (performance of a contract / legitimate interests)
- Sending order confirmations, status updates and delivery notifications
- Responding to your queries, complaints or support requests
To manage and improve our business (legitimate interests)
- Analysing website usage and performance
- Improving our website, products and customer experience
- Monitoring and preventing fraud or misuse of our services to ensure the smooth, secure, and efficient operation of our business
Marketing communications (consent / legitimate interests)
- Sending you newsletters or marketing emails where you have opted in
- Showing relevant promotions or offers that may interest you
You can opt out of marketing at any time (see section 7).
Legal and regulatory purposes (legal obligation / legitimate interests)
- Maintaining accurate business and financial records
- Responding to requests from law enforcement, regulators or courts
- Enforcing our legal rights and managing disputes
We will only use your personal data for the purposes for which it was collected, unless we reasonably consider that we need to use it for another compatible purpose.
4. Sharing your personal data
We may share your data with trusted third parties where necessary and lawful, including:
- Payment providers to process transactions securely
- IT and hosting providers that support our website and systems
- Email and marketing platforms to send newsletters and service emails
- Couriers and delivery partners to deliver your orders and send tracking updates
- Professional advisers (such as accountants or lawyers, where required)
- Fraud prevention and security services
These third parties only process your data on our instructions and are not allowed to use it for their own independent purposes.
We may also disclose your data to:
- Law enforcement bodies, regulators, courts or other public authorities, where required by law or where necessary to protect our rights, customers or others.
We do not sell or rent your personal data to third parties.
5. International transfers
Some of our service providers or their systems may be located outside the UK or European Economic Area (EEA). Where your personal data is transferred internationally, we will ensure that appropriate safeguards are in place, such as:
- The transfer will be covered by an adequacy decision made by the UK government, or:
- by the use of Standard Contractual Clauses (SCCs) or equivalent transfer mechanisms approved by the UK Information Commissioner’s Office (ICO).
These measures are designed to ensure a similar level of protection for your data as within the UK/EEA.
6. How long we keep your data
We keep your personal data only for as long as necessary for the purposes set out in this policy, including to:
- Fulfil your orders and provide services
- Maintain records for tax and accounting
- Resolve disputes and enforce our agreements
Retention periods vary depending on the type of data, but in general:
- Order and transaction records are kept for the period required by law (often up to 6 years).
- Account data is retained while your account is active and for a reasonable period afterwards.
- Marketing data is kept until you withdraw consent or unsubscribe from communications.
When we no longer need your data, we will securely delete or anonymise it.
7. Marketing communications
If you opt in to receive marketing from us (for example, by ticking a box or subscribing to our newsletter), we may send you emails about products, offers and updates.
You can stop receiving marketing emails at any time by:
- Clicking the “unsubscribe” link in any marketing email; or
- Contacting us at hello@hatchprint.co.uk and asking to be removed from our marketing list.
Even if you opt out of marketing, we may still send you service communications, such as order confirmations, delivery updates or important information about your account.
8. Cookies and similar technologies
Our use of cookies and similar technologies is explained in our Cookie Policy. That policy forms part of this Privacy Policy and should be read alongside it.
9. Your rights
Under UK data protection law, you have the following rights:
- Right of access – to obtain a copy of the personal data we hold about you.
- Right to rectification – to correct inaccurate or incomplete data.
- Right to erasure – to request deletion of your data in certain circumstances.
- Right to restrict processing – to limit how we use your data in some situations.
- Right to object – to object to processing based on our legitimate interests or for direct marketing.
- Right to data portability – in certain cases, to receive your data in a structured, commonly used format and transmit it to another controller.
- Right to withdraw consent – where we rely on your consent (for example, marketing), you can withdraw it at any time.
To exercise any of these rights, please contact us at:
Email: hello@hatchprint.co.uk
Postal: Hatch Print, 138 London Rd, Westcliff-on-Sea, Southend-on-Sea SS1 1PQ,
United Kingdom
You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your personal data. More information is available on the ICO website.
10. Security
We take reasonable technical and organisational measures to protect your personal data, including:
- SSL/HTTPS encryption on our website
- Access controls and password protection on our systems
- Limiting access to personal data to those who need it for their role
However, no system can be guaranteed 100% secure. If you believe your data or account has been compromised, please contact us immediately at hello@hatchprint.co.uk or on 01702 311631.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we use your data.