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Privacy Policy

1. Who we are?

At Hatch, we are committed to maintaining the trust and confidence of visitors to our website. In particular, we want you to know that Hatch is not in the business of selling, renting or trading email lists with other companies and organisations for marketing purposes. We just don’t do that sort of thing. But just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. Grab a cuppa, settle in and read on.

2. The Data we collect

The why:

To provide goods and services to you

– To manage any registered accounts that you hold with us

– To verify your identity

– For crime / fraud prevention and detection purposes

– With your agreement – to contact you electronically about promotional offers, products and services we think may interest you. (You have the right to unsubscribe at any time from this type of marketing)

– With your agreement – to contact you via postal marketing about promotional offers, products and services we think may interest you. (You have the right to unsubscribe at any time from this type of marketing)

– For market research purposes – to better understand your needs from us.

– To enable Hatch to manage customer service interactions with you

– Where we have a legal right or duty to use or disclose your information (as an example in relation to a police or other public authority investigation or legal dispute).

3. Online marketing – Web banner advertising
After you visit our website, you may receive personalised banner advertisements whilst browsing other websites or using social media platforms. Any banner advertisements you see will relate to products or similar products you have viewed whilst browsing our website on your computer or other digital devices.
The advertisements are provided by Hatch, directly from our in house advertising and marketing team or from our marketing partner Netkandi Limited using ‘cookies’ that are placed on our browser when you visit our site. You can remove or disable these cookies at any time.
If you want to know how to do this, please look at your browser menu, or check out the instructions on Please note that turning off cookies will restrict your use of our website.
4. What is a Cookie?

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on

5. Emails and Marketing Emails

As part of the registration process on our site and for our newsletter, we collect personal information. At the point of registration, we give you the option to ‘opt in’ to receive marketing emails. If you don’t opt in, you won’t receive a marketing email from us. However if we are lucky enough to receive an order from you, we will email you status updates, for an example, we will email you a confirmation of your order, an email once it’s shipped and as mentioned previously, we will pass your data to our courier who will then email you live tracking and status updates of your delivery.

When you have opted in to receive marketing emails, we use a third party provider, MailChimp, to deliver said emails. We gather statistics such as, email open rates, who clicked on a link using standard practices to help monitor and improve our mail outs. For more information, please see MailChimp’s privacy notice. Remember you can unsubscribe from our marketing emails at any times by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data production officer Gary Toomey Also to note, we will never rent or trade email lists with any other organisations and businesses.

7. How Long We Retain Your Data For

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Sharing Data
Sharing Data

In order to make certain services available to you, we may need to share your personal data with some of our service providers. These include but are not limited to, IT Partners, marketing partners, delivery partners.

Hatch only allows its service providers to handle your personal data when we have confirmed that they, like us, correctly apply the appropriate data protection and security, which in turn means they can only use your data to provide services to Hatch and you and for no other purposes what so ever.

Other third parties

Aside from our typical service providers, Hatch will not disclose your personal information and data to any other third party, your data is yours and it should be kept that way! We will never sell or rent your or any other customer’s data to other organisations, full stop.

We may share your data with:

– Credit reference agencies where necessary for card payments

– Government bodies, regulators, law enforcement agencies, courts and insurers where we are required to do so.

International Data sharing

To deliver products and services to you outside of the EU, it is sometimes necessary for Hatch to share your data outside the European Economic Area. Typically this will occur when a product is being shipped outside the EEA. Again this Data would only be passed to the courier company and any law enfacement agency that requires it (i.e. Customers officials for VAT inspections).

If this does happen, we will ensure that the transfer of data will be complaint with data protection laws and all personal data will be secure.

How long do you keep my data?

We will not retain your data for longer than necessary, we will only keep it for the purposes set out in this policy and the longest we will keep your data without any activity is a maximum of 6 years, though on average if your account and related data shows inactivity we would usually remove it from our system after 12 months as part of our general practices, no one likes a hoarder!

Access to your personal data

Under GDPR rules, you have the right to access and amend any data we hold for you. So if you wish to know to view, amend or delete any personal information that we hold. Email your request to our data protection officer Gary on or Write to us ‘My Data’, Hatch Print Limited, B1, Galleywall Trading Estate, Galleywall Rd, London, SE16 3PB.

Where is my data stored and how is it secure?

We make reasonable efforts to ensure a level of security appropriate to the risk associated with the processing of Personal Data. We maintain organisational, technical and administrative measures designed to protect Personal Data within our organisation against unauthorised access, destruction, loss, alteration or misuse. Your Personal Data is only accessible to a limited number of personnel who need access to the information to perform their duties. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please contact us immediately.

Third party data processing policy is available upon request. A policy with our data processor is available here.


Please note that this privacy policy maybe subject to change or updates from time to time. The last update of this privacy policy dates the 12th September 2018.